Phone : 0466 833 407
|Terms / Conditions||Shipping / Returns||DJI Warranty|
Shipping & Returns Policy
Fully Paid Orders placed before 1pm Australian EST will be shipped the same day via Australia Post (subject to item availability). Orders placed over the weekend or on public holidays will be posted the next business day. Locations outside capital cities and major regional centre’s may take an extra day to be delivered. Some areas, including international destinations, may take longer due to the frequency of deliveries to the delivery postcode. Southern Drones is not responsible for estimated or guaranteed delivery dates calculated by AusPost and AusPost Express, or other couriers. Southern Drones does not refund shipping charges if a customer order was not delivered by the delivery date estimated by AusPost or couriers.
Where free shipping promotion is offered, order will be shipped via Australia Post with tracking number.
Where a multirotor/drone/UAV (such as a DJI Phantom) is ordered together with a protective case, we will pack and ship the multirotor/drone/UAV and accessories together inside the case, unless otherwise requested in writing before the order is posted.
For faster delivery, we also offer courier delivery. Please contact us for more information regarding courier transit times and rates.
Southern Drones will take all necessary care to ensure safe shipment of the article, but will not be held liable for:
Return labels issued by Southern Drones for the return of faulty, defective good or other, are a fully trackable service. This service is covered under the 'Southern Drones Delivery Guarantee'. This only applies to incoming items for which Southern Drones has specifically issued a return label to the customer, and authorised the return of the goods to our store.
If additional packaging materials are required, Southern Drones are to be notified in advance of shipment. Southern Drones will not reimburse any additionanl packaging costs, additional tracking, insurance or other services added to the return postage service, where these have not been specifically approved by Southern Drones in advance.
We only accept returns on incorrect or faulty items, We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item). You must contact us within 7 days of receiving the item in order to claim DOA (Dead On Arrival) after this time it will need to be lodged as a warranty claim with the manufacturer. Southern Drones will issue a return label for the return of any warranty related repairs to our store. If it is found after receipt that the item is not covered under warranty for any reason, the customer will be liable for the associated return postage costs incurred by Southern Drones. Items approved for returns, refunds, or exchanges must be returned in the condition they were received and in original packaging. Returns will not be accepted without previous return authorisation, so please do not return any items without first contacting us.
If you elect to have a refund instead you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
WE DO NOT ACCEPT RETURNS FOR WRONG CHOICE OR CHANGE OF MIND. WE ACCEPT RETURNS ONLY IF WE HAVE MADE AN ERROR WITH YOUR ORDER.